Terms & Conditions
1.1. Contractual partners
Rue De La Concorde 62, 1050 Ixelles, Belgium
(AFC collection VOF hereinafter referred to as “AFC” or “we”) operates a Home & Living Shop (“Web Shop”) at www.afc-collection.co through which the customer (“customer” or “You”) can buy products from AFC, which AFC, in turn, acquires from dealers.
1.2. Validity of the General Terms of Business
These terms and conditions of business hold good for all contracts between AFC and the customer relating to the sales of goods as concluded through the Web Shop in the version valid at the time of the order. The customer’s general terms of business in opposition to, at variance with or in addition to the stipulations below are not applied unless we have agreed to their validity in writing. The following terms of business also retain their sole validity when we unreservedly carry out the delivery and service although aware of counteracting conditions of the customer or ones at variance to the following terms of business.
1.3. Downloading the General Terms of Business
You can inspect, print and store these terms and conditions in their current version at any time under the “Terms of Business” link on the Web Shop homepage.
1.4. Particulars as to Deadlines
Working days indicated as deadlines refer to all days of the week except for Saturdays, Sundays and public holidays.
- Registration and Use
To order goods through our Web Shop, you are able to create a customer account and specify your personal data. Find out everything about how your data is handled in our data privacy protection statement.
2.2 Correctness and use of user data
The user is responsible for entering his/her particulars as required for registration in a true and complete manner. He/she furthermore undertakes to confidentially handle the access data and not to pass it on to third parties. The registration is confirmed immediately after being sent.
2.3 Multiple registrations
The user is not entitled to simultaneously have several customer accounts at AFC. AFC reserves the right to delete multiple registrations, to make use of the virtual property rights, and to warn and give notice to customers who infringe the member stipulations listed under sub-sections 2.1 to 2.2.
- Supply and Availability
3.1. Product images
The goods which Pamono has on offer are shown in images on the website. Slight deviations between what is depicted and actual characteristics do not represent any shortcomings on the part of the ordered product. There may, for instance, be differences in color due to differing light conditions.
Whether or not we accept your order depends on several factors, including the availability of the product. Many of the goods on offer in our Web Shop are unique items; therefore, their availability cannot be guaranteed. We will immediately let you know if we cannot accept your order as a result of the dealer not being able to confirm the goods’ availability. If you as an individual or as an entrepreneur intend to place a large order, please send us an email to email@example.com prior to your order so we can check availability.
- Contract Finalization
4.1. Contractual partner
Your contractual partner is AFC collection, Quai des Péniches 52, 1000, Brussels, Belgium.
The display of the products in the online shop does not represent a legally binding offer but a non-binding online catalogue. By clicking the “Buy now” button you submit a binding order for the goods contained in the shopping basket. The confirmation of the order is sent immediately after the order has been placed and does not yet represent any contractual acceptance. Its sole purpose is to provide you with an overview of your order request. You can also check on your order information and data in your password-protected user account.
Please ensure your order details are correct and you are logged in as a trade customer if this applies. Once your order is placed we are no longer able to make an adjustment to your invoice including VAT and/or sales tax charged, billing name or billing address.
4.3. Accepting the order
We accept your order by e-mailing you an order acceptance within five days. Only after receiving an acceptance of the order will any payments undertaken by the customer – including wire transfer – become due.
- Right of Withdrawal byAFCin case of non-availability after Conclusion of the Contract
In case the product, for reasons for which AFC is not responsible, is not available at the dealer’s with whom the matching cover transaction exists, then AFC shall immediately inform the customer about this non-availability. In such an instance, AFC may withdraw from the contract. Given a case of withdrawal, AFC shall immediately reimburse the customer any payments already effected.
6.1. Price particulars
For all orders with AFC the price of the offer listed at the time of the order is in EURO, The prices specified are final prices in that they include in each case the statutory value-added tax and/or sales tax (if applicable) as well as other price constituents excluding the shipping cost and other local taxes and duties.
6.2. Vouchers, customer credit balances, sale promotions
Only one type of discounting can be redeemed with respect to each single order in the Web Shop. Vouchers can be used only once per order. They are not combinable one to the other or with customer credit balances. Unless otherwise expressly indicated, “sale” promotion supply offers are excluded from percentage-based vouchers.
- Pay Settlements
7.1. Payment variants provided
The payment methods for purchases as indicated in the ordering process are made available for you on afc-collection.co. They are currently PayPal (paypal.be), credit card (Visa, MasterCard, American Express) and payment in advance.
7.2. Credit card payments
Credit card details can be entered on our secure payment pages. The data is sent encoded directly from the SSL system to the credit card company. Following a successful credit card examination, the invoiced amount is automatically and immediately debited. With the transaction completed, we then process your order within the specified delivery time. Credit notes from returns are re-booked onto your credit card.
7.3. PayPal payments
For PayPal payments, you will be directed to the PayPal payment pages. You specify your account information there and confirm payment to AFC collection VOF A settlement is immediately arranged. Credit notes from returns are credited to your Paypal account.
- Retention of Title
The delivered product remains the property of Pamono or the dealer in question up to full settlement by the customer.
- Cancellation Terms & Conditions
From when the cancellation terms & conditions apply
Right of cancellation
You may withdraw from any contract formed pursuant to these terms without any reasons being given within fourteen days.
The cancellation period is fourteen days from the date on which you or a third party nominated by yourself – but who is not the forwarding agent (the “Third party”) – takes possession of the goods.
For a contract concerning a number of different goods which you ordered within a single order, the above cancellation period begins first on the date when you yourself or the third party took possession of the last product.
For a contract concerning a product subdivided into several partial consignments or single items, the above cancellation period begins only on the date when you yourself or the third party took possession of the last partial consignment or the last item.
To exercise your cancellation right you need to inform us AFC-collection VOF in an unequivocal, written statement (e.g. a letter sent through the post, telefax or e-mail) about your decision to cancel this contract: firstname.lastname@example.org.
To comply with the cancellation period, it is sufficient in itself to send the notification relating to exercising one’s right of cancellation prior to expiry of the cancellation period.
The consequences of cancellation
Should you cancel this contract, then we shall immediately pay back to you all payments which we have received from you inclusive of the delivery costs (except for the extra costs arising from you having selected a different type of delivery to the most favorable-cost standard delivery that we provided) and at the latest within fourteen days from the date on which we received notification of your contract cancellation. For this refund we will deploy the same means of payment which you used for the original transaction unless something different has been expressly agreed to with you. Under no circumstances will we charge you a fee for this refund.
The following applies to goods sent to you by post. You shall immediately return the goods to us – in all cases – within fourteen days from the date on which you informed us about the cancellation of this contract, or to hand them over to someone that we have charged with accepting the goods. The time requirement is fulfilled if you dispatch the goods prior to expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
The following applies to goods not sent to you by post. We shall pick up the goods. You shall bear the direct costs of returning the goods. The costs are estimated, at a maximum, to be the amount corresponding to those associated with the return dispatch of equivalent goods.
You are required to compensate us for any loss in value of the goods if you have unnecessarily handled the goods when checking on their condition, properties and mode of operation.
Specimen cancellation form
- To AFC Collection VOF, Rue du Sceptre 8, 1050, Ixelles, Belgium. Or email@example.com
- I/we (*) hereby cancel the contract concluded by myself/us (*) on purchasing the following goods: (…)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only with a paper notification)
(*) Delete what is inapplicable.
- Questions on the Order
Contact our after-sales service below should you have any service queries:
Quai des péniches 52,
Telephone: +32486 43 43 41
AFC BVBA., Quai des Péniches 52, 1000 Brussels, Belgium, (“A.F.C.”, “we / us / our”), as operator of the website www.afc-collection.com (each henceforth called “A.F.C. website”) and of a home furnishings webshop (“offer”) is responsible for the personal information collected on the website. A.F.C. is represented by the managing directors Augustin Bown & Audrey Joris.
Contact us at firstname.lastname@example.org if you have questions about privacy.
- What is personal data? How does AFCusesthe data of visitors to its website(s)? What are the legal bases for the processing of this data? Does A.F.C. use profiling?
1.1 Personal data and consent
Personal data is defined as any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
Personal data is information such as name, email address or telephone number, but also information about hobbies, memberships or which other websites were visited by the data subject.
We only collect, use and share personal data in accordance with what is legally permissible, and with the user’s consent.
Consent is any voluntarily given, unambiguous statement of agreement in a specific case, given in an informed manner in the form of a statement, or other clearly affirming consenting action, with which the data subject indicates that they agree to the processing of their personal data.
1.2 Visiting the AFC website
We (or the webspace provider) collect data on each of your visit to the A.F.C. website (this data is referred to as “server log files”) (“access data”). This access data includes: name of the website accessed, file, date and time of access, volume of data transmitted, protocol on successfully access, browser type and version, the user’s operating system, referrer URL (i.e. page previously visited), IP address and the requesting provider. If the user is using a mobile device, the access data additionally comprises: country code, language, name of device, name of operating system and version, GPS location data.
We use this access data only for statistical evaluations for the purpose of operation, security and optimization of our offer on the A.F.C. website. However, reserve the right to review these data at a later date, if concrete indications of unlawful use become known to us. This data is then stored as it is understood to be the only way to prevent misuse of our offer; if necessary this data will be reviewed to investigate past offenses. In this regard, since we are the party responsible for data processing, storing this data is necessary to ensure our security. This data will not be shared with third parties unless required by law or for the purpose of criminal prosecution.
1.3 Data collected when registering for the AFC website and services; purchase data; payment data
We collect and store the following data (“registration data”) when you register on the AFC website and create a customer account: first and last name, email address, password and other information, such as billing and shipping address. You can manage this data at any time by going to “User account” – “Overview” in the menu. Further we collect your data for the purpose of processing your orders on AFC, and in order to process the sales contracts for goods purchased from our webshop (“purchase data”). This data includes: first and last name, billing address, shipping address.
The registration data, purchase data and any other data you provide in the course of registration will be used on the AFC website only insofar as this data is required for us to fulfill the sales contract or for pre-contractual measures, i.e. use of the AFC website and purchase of products in the webshop.
Payment data is not processed by us, but exclusively by our external provider Stripe.
1.4 Contacting us
When you contact us (for example by email), also outside of a contractual relationship with us, your details will be stored for the purpose of processing the request as well as in the event that follow-up questions arise.
1.5 Newsletter; Mailchimp
With the newsletter we inform the user about us and our offers. Only the user’s email address is needed to register for the newsletter. When a user registers for the newsletter, their email address is transmitted to both us and the email provider Mailchimp and is stored there. An email is sent to the user after they register for the newsletter, asking them to confirm the registration (“double opt-in”). The following information is stored with us and with our mail provider Mailchimp when a user subscribes to the newsletter: their IP address, the name of their device, their mail provider, the user’s first and last name, the date that they subscribed. This information is only stored in order to serve as evidence in case a third party subscribes to the newsletter by misusing another person’s email address without their consent.
To send our newsletter we use the service “Mailchimp” by Rocket Science Group LLC (675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA). For this purpose and on our behalf the following data is processed on Mailchimp’s servers in the USA: the user’s IP address, device name, mail provider, their first and last name, date.
The user can revoke their consent to their data and email address being stored and used to send the newsletter at any time. To revoke their consent, the user can use the link contained in the newsletter emails themselves or by notifying us via the contact options listed above, or, if applicable, contacting the mail provider directly; all of this is at no extra cost save for the cost of data transfer.
1.7 Legal bases of data processing
In general, the legal basis for data processing of data when using our website and services is Art. 6 (1) b. GDPR, i.e. the data is processed insofar as it is required to fulfill the sales contract between you and us or to fulfill pre-contractual measures that you requested. Art. 6 (1) a. GDPR is also the legal basis for the processing of data for specific purposes, provided and to the extent that you and/or the data subject have given their prior consent. You give your consent for example when you register as a customer and create a user account.
Art. 6 (1) c. GDPR is also the legal basis for any processing of your data by us when this is required to fulfill a legal obligation to which we and/or other responsible persons are subject. This can be the case for example when our data is collected when you visit our web page, if we choose this method to ensure security of our website and services.
Data processing may also be carried out on the basis of Art. 6 (1) e. GDPR, if this is necessary to perform a legal obligation in the public interest or in the exercise of official authority that we or the responsible party have been vested in.
For further details we refer to the explanations of processing operations in this privacy statement.
1.8 Automated decision-making (“profiling”)
We do not use profiling or automated decision-making when you visit our website and use our services. However, in individual cases it is possible that such profiling is carried out by the third-party providers we use. We point this out as much as possible in this privacy statement.
“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;
Examples of such profiling include the analysis of data (e.g. on the basis of statistical methods) with the aim of displaying personalised advertising to the user or giving shopping tips.
The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them. This does not apply if the decision (i) is necessary for the conclusion or performance of a contract between the data subject and the data controller, (ii) is required by EU law or law of its member states to which the data controller is subject and such law contains appropriate measures to safeguard the rights, freedoms and legitimate interests of the data subject or (iii) with explicit consent of the data subject. In these exceptions, the responsible party takes appropriate measures to safeguard the data subject’s rights, freedoms and legitimate interests, including at least the right to obtain the intervention of a person by the data controller, to state their own position and to challenge the decision.
2 Which services by third parties and which cookies are used?
2.1 Integration of third-party services and content
It is possible that third-party content is integrated within our website, such as videos hosted by YouTube, maps by Google Maps, RSS feeds or graphics from other websites. This always presupposes that the providers of this content (hereinafter referred to as “third-party providers”) are aware of the user’s IP address, since the IP address is required to send content to the user’s browser. The IP address is therefore required to display this content. Where possible, we will only use content whose respective third-party providers use the IP address solely for the delivery of the content and point this out accordingly. However, we have no influence on the actions of third-party providers if they store the IP address, e.g. for statistical purposes. The users will be informed if such behavior by third party service providers is known to us.
Cookies are small files that are automatically stored on your access device that allow us to store information related to your device. On the one hand, cookies enhance the user-friendliness of websites and thus serve the users (e.g. by storing login data). On the other hand, they are used to collect statistical data on the use of the website and to analyze it in view of improving the AFC website.
When the user visits the AFC website, temporary “session cookies” are generated and stored on the user’s device, but they are deleted as soon as the user closes their browser window. The session cookies are stored at benötigt in order to assign successive page views to the respective users who access the platform at the same time.
Users can manage many companies’ advertisement cookies from by using the U.S. site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/uk/your-ad-choices.
2.3 Google Analytics
We use Google Analytics, a web analysis service of Google Inc, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on the users’ device to help the website analyze how they use the site. The cookie generates information such as browser type/version; operating system used; referrer URL (page previously visited); host name of the accessing computer (IP address); time of the server request when using the website. This information is usually transmitted to a Google server in the USA and stored there, but given that IP anonymization is activated on the AFC website, our users’ IP addresses will be previously abbreviated within EU member states or other parties to the Agreement on the European Economic Area. This means that the full IP address will not be transmitted to a Google server in the USA and shortened there. IP anonymization is activated on the AFC website. On behalf of the operator of this website Google will use this information to evaluate your usage of the website, to create reports on website activities and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser within the context of Google Analytics will not be combined with any other data held by Google.
By using appropriate settings you can prevent the storage of cookies in your browser. In this case however we would like to point out that you might not be able to fully use all functions of the AFC website(s). It is also possible to prevent the collection of data generated by the cookie and related to the usage of the website to Google as well as the processing of these data by Google by downloading and installing the browser plugin available here: http://tools.google.com/dlpage/gaoptout?hl=de
2.4 Social plugins
Our website also contains social plugins which are used to connect the website to the following social networks: Facebook and Pinterest.
By default these social plugins are deactivated and therefore no data gets transferred. If for example a user wants to share content that is on the AFC website to one of these social networks, they must click on the corresponding button on the AFC website. If the user is logged in to their user profile in that social network, it is only after a second click on that button, e.g. the “share” function, that their visit of the AFC website will be put in relation to their user account on the given social network.
The user may deactivate this function at any time and manage it within the AFC website by going to “Settings”. If the user does not want any data about their visit to the AFC website to be collected by the social networks, they should log out of these social networks before visiting the AFC website. However, if they activate the relevant social media buttons by clicking, cookies will still be generated that identify each visit to the the AFC website. This function may therefore collect data and create a profile which may then be traced back to a specific natural person (please refer to the point “profiling” above). If you do not wish this to happen, just visit the AFC website and click on the correct option to disable the function. Or you can set your browser to never accept any cookies; however, we would like to point out that in this case the functionality of the AFC website can be limited.
Our website(s) and services use the social plugin for the social network Facebook, at facebook.com, by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
- Your rights: information, correction, deletion, restriction of processing, revocation, data portability, right of appeal
3.1 Right of access to stored personal data
Every user has a right to access the personal data stored about their person at any time and free of charge.
This right of access to stored personal data includes the right to know whether personal data concerning the data subject is being processed and, if so, the following related information:
purpose(s) of data processing; categories of personal data being processed; recipient(s) or categories of recipient(s) who the personal data has been disclosed to or is currently being disclosed to, especially in the case of recipients established in third countries or international organisations;
if possible the planned duration that personal data is to be stored for, or, if this is not possible to tell, the criteria that determine this duration;
the existence of a right of correction or deletion of the user’s personal data or restrictions of processing by the party responsible or of a right of opposition to such processing; the existence of a right to lodge complaints with a regulatory authority;
if the personal data is not collected from the data subject themselves, all available information about the data’s origin; the existence of automated decision-making including profiling (according to GDPR) and – at least in these cases – relevant information about the applied logic as well as the scope and the intended effects of such processing for the data subject.
The right of access to stored personal data does not exist if the data is only stored because it may not be deleted by reason of statutory, constitutional and contractual regulations on retention and for data backup and data protection control, and if therefore the provision of information would require disproportionate effort, and if appropriate technical and organizational measures preclude processing of personal data for further purposes.
The user has the right to revoke their consent regarding the use, processing or transmission of their data at any time. To this end the user can contact us at email@example.com.
In the case of the withdrawal of your consent for the storing, processing and use of your personal data, we will immediately delete all of your saved data. This does not apply if compelling legitimate grounds are given for processing that outweigh your interests, fundamental rights and fundamental freedoms or if data processing is required to establish, exercise or defend legal claims.
We will therefore continue to use this data, for example, if it is still necessary for the implementation of the contractual relationship, for example.
3.3 Rectification and integration of data
You have the right to have any inaccurate personal data immediately corrected. You have the right to request the rectification of your personal data (for example by submitting an explanation about the inaccuracy of the data) in view of the given processing purposes. For this purpose please contact firstname.lastname@example.org.
3.4 Erasure (“Right to be forgotten”)
You have the right to demand that we delete your personal data immediately. For this, please contact email@example.com
Your personal data will be deleted immediately in the following cases:
if we no longer need your personal data for the purposes for which they were initially collected or otherwise processed;
if you revoke your consent that formed the basis for the processing, and there is no other legal basis for processing;
if you object to the processing and there are no proper overriding legitimate reasons for processing;
if the personal data has been unlawfully collected.
if the deletion of the personal data is required to fulfil a legal obligation under EU law or the law of the Member States to which we are subject;
if the personal data relating to information society services offered directly was collected from a child under 16 years of age without parental consent.
When a customer account is deleted, their data that had been stored in the internal database is also deleted, except if data processing is required to establish, exercise or defend legal claims, such as fulfilment of contractual obligations with AFC (cf. paragraph 5) or if legal retention periods prevent deletion.
Data will not be deleted if processing of the data is necessary (i) to perform a legal obligation in the public interest or in the exercise of official authority that we have been vested in; (ii) to exercise the right to free speech and information; (iii) on grounds of public interest in the field of public health; or (iv) for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes, if the right to deletion presents a serious obstacle to reaching the objectives of this processing or makes it.
In the case of non-automated data processing, data need not be deleted if it this would require disproportionate effort or if it is impossible, and if your interest in deleting is seen as small. In this case, data processing will be restricted instead of the data erased.
Moreover, we will restrict data processing rather than delete the data as long and as far as we have reason to believe that erasure would adversely affect legitimate interests of the data subject. We will inform the data subject of the restriction of processing if doing so is not impossible or would not involve a disproportionate effort.
Please also refer to the following sections 4.5 and 5 below.
3.5 Right to restriction of processing
You have the right to request us to restrict the processing of your personal data if one of the following conditions is met: (i) The accuracy of the personal data is disputed by you for a period that enables us to verify the accuracy of the personal data; (ii) The processing is unlawful, you refuse to delete the personal data and instead demand a restriction on the use of the personal data; (iii) We no longer need the personal data for the purposes of processing, you need the data to assert, exercise or defend legal claims; or (iv) You have filed an objection against the processing and it is not yet clear whether the legitimate reasons of our company outweigh your legitimate reasons for the objection. If the above conditions are met and you wish to have your personal data stored by us restricted, you can contact us at firstname.lastname@example.org at any time. We will then arrange for processing to be restricted. If you have been confirmed that the processing of your personal data is restricted, we will inform you in advance if we lift this restriction again.
Instead of personal data being deleted, its processing may be restricted. Please refer to the previous section for more details.
- Duration of storage of personal data; deadlines for deletion
As a general rule we only keep the personal information for as long as it is necessary to fulfill the contractual obligations or in regard to a given purpose, and we limit the storage period to an absolutely necessary minimum.
The duration of storage may vary in the case of longer-term contractual relationships, such as e.g. when using our website(s) and services, but as a rule are limited to the duration of the given contractual relationship or, with regard to inventory data, the maximum is set to the statutory retention periods (e.g. in accordance with Handelsgesetzbuch (HGB) [German Commercial Code] and Abgabenordnung (AO) [German Fiscal Code].
The duration of storage depends on, among other things, whether the data is still current, whether the contractual relationship with us still exists or whether an inquiry has already been processed, whether a process has been completed or not and whether legal retention periods for the personal data concerned are pertinent or not.
- Data security, scope of application
5.1 Data security
In order to ensure the best possible standard of protection for your personal data, the AFC website offers a secure SSL connection between the user’s server and the browser, i.e. the data is transmitted securely using encryption.
When using our website and services, user data are stored on servers within the EU. We use the server provider Maxcluster GmbH, Technologiepark 8, 33100 Paderborn, Germany, which processes the data on our behalf.
It should be specifically noted that with current technology the security of data transmission via open networks such as the internet cannot be fully guaranteed. You are aware of the fact that, from a technical point of view, the provider can at any time view the pages stored on the web server and other stored data that concerns you. You are fully responsible for ensuring that the data that you transmit through the Internet and store on web servers are protected and secure. We are not liable for disclosure of personal information due to errors in transmission and/or unauthorized access by third parties.
5.2 Availability and validity of privacy statement; modifications
You can view, download and print out this privacy statement at any time on our website at https://www.afc-collection.co/termsandconditions
We have the right to modify this privacy statement in compliance with the relevant regulations.
- Responsible party for data protection; contact
Please contact us by email at email@example.com if you have any questions about data protection.
Shipping & Delivery
1 DELIVERY IN BELGIUM
Delivery to your home takes place within 5 to 7 working days. The delivery’s in Belgium are conducted by our proper delivery service. 24 hours before delivery you will be notified about the approximate hour of delivery. If delivery date doesn’t suits you, you have to reply on the male you received with approximate delivery hour. Before the driver will arrive at your home you will be called to make sure you are at home.
2 IMPORTANT NOTES
– The indicated delivery times are general time frames established by the shipping company. Delivery rates are un refundable. In case a new delivery has to be organized a new delivery rate will be charged.
– We aim to give you precise information regarding shipping fees. You can check the exact shipping fees for your basket by entering the delivery country, without having to log into your account or create an account, and before the payment stage.
– Shipping fees are calculated automatically according to the number of items ordered and destination.
– For deliveries outside of Belgium the delivery will be conducted by DHL.
3 MEASURES TO TAKE DURING DELIVERY
During the delivery of your order, it is important to check that your package has not been damaged during transport. This must be done in the presence of the deliveryman. If the packaging of your package and/or the item(s) is/are damaged, you must sent the details of the damage by email to firstname.lastname@example.org. You can also refuse the delivery.
If you notice any damage after unpacking the package, please contact our Customer Service team within the following 3 days via the contact form.
If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver
Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.
Refunds & Returns
1 HOW CAN I RETURN AN ITEM ORDERED ON THE WEBSITE ?
You have a legal timeframe of 14 days – as of the delivery of your order – within which you must notify us of your intention to return an item, the reason for its return and return the item.
You need only to enter your customer account and in the “Return or exchange an item or items” section:
1- Select the order in question, the item(s) to be returned/exchanged, and the reason for returning
2- In the case of an exchange, choose the replacement item(s)
3- Confirm your request by mail at email@example.com
2 CAN I EXCHANGE AN ITEM?
Exchanges are possible, only in the same price range and the case the exchanged item is more expensive the difference between both will be charged. In the opposite case, you will receive a voucher (credit note) for the price difference. Smallable pay for the shipment of the new item.
3 WHICH ITEMS ORDERED ON THE WEBSITE CAN BE RETURNED?
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.
If AFC makes an error in your order, the return shipping fees shall be refunded by AFC. In such a case, please contact our Customer Service team who will explain how to proceed.
4 WHAT IS THE DEADLINE FOR RETURNING AN ITEM?
You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.
AFC collection, Quai des péniches 52, 1000, Bruxelles (AFC collection VOF hereinafter referred to as “AFC” or “we”) operates a Home & Living Shop (“Web Shop”) at www.afc-collection.co through which the customer (“customer” or “You”) can buy products from AFC, which AFC, in turn, acquires from dealers.
- Duration: All objects ordered online can be stored in our warehouse during a term of 1 to 6 months, the period starts from the date mentioned in your online order.
- Price: The storage option is charged at a monthly rate of 5 € / Item.
- Return after storage: goods that have been stored for a period over 14 days can’t be returned after delivery. Please inform us if you need more information about the goods you want to store and contact us at firstname.lastname@example.org a video and or elaborated condition report can be sent to you to make sure you agree on the condition and specifications of the goods.
- Non-delivered goods after storage due to unavailability of customers will be returned to AFC 1 month after the end of the storage contract between you and AFC. The goods won’t be able to be claimed back by the customer.